Effective Date: 14-10-2026
Last Updated: 14-10-2026
Welcome to Safe My Load. By accessing our website, registering an account, requesting a quotation, confirming a shipment, or using our platform and services, you agree to these Terms & Conditions.
If you are using Safe My Load on behalf of a company, you confirm that you are authorized to act on behalf of that company.
Safe My Load provides a digital platform for businesses to submit transportation requirements, request quotations, manage shipments, access shipment information, receive tracking updates, communicate with support, and access related logistics services.
The availability of specific transportation services may depend on route, cargo, vehicle requirements, timing, capacity, and other operational conditions.
Customers must provide accurate and complete information when creating a business account.
Customers are responsible for:
* Providing accurate company and contact information
* Keeping account information updated
* Protecting login credentials
* Restricting account access to authorized personnel
* Informing Safe My Load of any unauthorized account activity
Safe My Load may suspend or restrict an account where information is inaccurate, fraudulent, or where misuse or security concerns are identified.
Submitting a quotation request does not automatically confirm a shipment.
Customers must provide accurate information regarding:
* Pickup and delivery locations
* Cargo type and description
* Weight and dimensions
* Cargo value
* Vehicle requirements
* Loading/unloading requirements
* Special handling requirements
* Required dates and timings
A quotation may be revised if the information provided by the customer changes or if actual shipment requirements differ from the original request.
Quotations are subject to the validity period stated in the quotation.
Rates may change due to factors including route conditions, fuel costs, vehicle availability, tolls, taxes, waiting time, additional services, or changes in shipment requirements.
A shipment is considered confirmed only after the customer accepts the applicable quotation and completes any required confirmation or payment process.
Customers are responsible for providing correct and complete shipment information and ensuring that the cargo is properly packed, documented, declared, and ready for transportation.
Customers must not submit goods that are prohibited or restricted under applicable laws or regulations without the required authorization and documentation.
Safe My Load may refuse or suspend a shipment where there are safety, legal, documentation, security, or operational concerns.
Pickup and delivery times provided through the platform are estimates unless specifically confirmed otherwise.
Delays may occur because of:
* Traffic
* Weather
* Road conditions
* Government restrictions
* Port or terminal delays
* Vehicle issues
* Loading/unloading delays
* Documentation problems
* Force majeure events
* Other circumstances beyond reasonable operational control
Customers will be informed of significant shipment issues where reasonably possible.
Where GPS or shipment tracking is available, tracking information is provided to support shipment visibility.
Tracking information may occasionally be delayed, interrupted, or unavailable because of network coverage, device issues, technical problems, or other circumstances.
Tracking information should not be treated as a guarantee of an exact delivery time.
Transportation services may involve authorized transportation/service partners selected according to the relevant operational requirements.
Safe My Load may collect and maintain relevant company, vehicle and driver information for operational and verification purposes.
Customers agree to provide information and cooperate as reasonably required to complete shipment operations.
Customers are responsible for paying the charges stated in the accepted quotation and applicable invoice.
Invoices may include:
* Transportation charges
* Additional service charges
* Applicable taxes
* Government charges
* Waiting or detention charges, where applicable
* Other approved charges
Applicable taxes will be calculated and displayed in accordance with the relevant requirements.
Additional charges may apply where the actual shipment requirements differ from the information provided in the original quotation.
Payment must be made using the payment method and within the payment period specified by Safe My Load.
For credit or approved corporate accounts, payment terms may be agreed separately.
Late or outstanding payments may result in:
* Suspension of services
* Cancellation of pending shipments
* Additional applicable charges
* Restriction of account access
Customers should notify Safe My Load as soon as possible if they need to cancel or modify a shipment.
Cancellation or modification charges may apply depending on:
* Time of cancellation
* Shipment status
* Vehicle allocation
* Services already performed
* Expenses already incurred
* Applicable quotation or agreement
Any applicable cancellation/refund terms will be communicated according to the relevant service.
Customers are responsible for providing accurate information about their cargo and complying with applicable laws relating to the transportation of their goods.
Customers should properly pack and prepare cargo for transportation unless packing or handling has specifically been included as a service.
Safe My Load should not be responsible for losses arising from inaccurate cargo information, inadequate packaging, prohibited goods, incorrect documentation, or circumstances outside reasonable operational control, subject to applicable law and any agreed contractual terms.
Where insurance assistance or cargo insurance is requested, coverage will be subject to the terms, conditions, exclusions and limits of the applicable insurance provider or policy.
Requesting insurance assistance does not automatically mean that cargo is insured.
Customers should review the applicable insurance terms before confirming coverage.
Customers may submit complaints through the Safe My Load complaints/support system.
Complaints should include relevant information such as:
* Customer/company details
* Shipment or quotation number
* Description of the issue
* Supporting documents or photographs, where applicable
Safe My Load will review complaints and take reasonable steps to investigate and resolve them.
Users must not:
* Provide false or misleading information
* Use another person’s account without authorization
* Attempt to gain unauthorized access to the platform
* Upload malicious software or harmful files
* Misuse tracking or customer information
* Use the platform for unlawful activities
* Interfere with the operation or security of the website
* Attempt to manipulate quotations, payments, ratings, records or system data
Safe My Load may suspend or terminate accounts involved in prohibited activities.
The Safe My Load name, logo, website design, platform content, graphics, software, text and other proprietary materials are owned by or licensed to Safe My Load unless otherwise stated.
Users may not copy, reproduce, modify, distribute, sell, or commercially exploit Safe My Load’s intellectual property without prior written permission.
Safe My Load will take reasonable steps to provide reliable services and maintain platform availability.
However, to the extent permitted by applicable law, Safe My Load is not responsible for losses arising from circumstances beyond its reasonable control, including delays caused by traffic, weather, road conditions, government restrictions, technical failures, third-party service interruptions, force majeure events, or inaccurate information supplied by customers.
Nothing in these Terms excludes any liability that cannot legally be excluded.
We aim to keep the Safe My Load website and platform available and functional, but temporary interruptions may occur because of:
* Maintenance
* Software updates
* Technical problems
* Internet/network failures
* Security incidents
* Third-party service interruptions
* Other circumstances beyond our reasonable control
Information collected through Safe My Load is handled according to our Privacy Policy.
By using the platform, you acknowledge that you have reviewed the Privacy Policy.
Safe My Load may update these Terms & Conditions from time to time to reflect changes in our services, platform, business practices, or applicable legal requirements.
The latest version will be published on our website.
These Terms & Conditions are intended to be governed by the applicable laws of Pakistan.
Subject to applicable law, disputes relating to Safe My Load services will be handled through the appropriate legal or dispute-resolution mechanism applicable to the parties and the relevant transaction.
Safe My Load
Location: Karachi, Sindh, Pakistan
Website: safemyload.com
