Effective Date: 14-10-2026
Last Updated: 14-10-2026
Welcome to Safe My Load.
Safe My Load is a technology-enabled transportation and logistics platform designed to help businesses manage their freight and transportation requirements through a structured digital process.
Our platform enables business customers to submit transportation requirements, request quotations, review quotation details, approve or revise quotations, monitor shipment progress, access tracking information, communicate regarding shipments, submit complaints, manage their business profile, and maintain relevant shipment records.
This Privacy Policy explains how Safe My Load collects, uses, stores, protects and shares information when you visit our website, register an account, request a quotation, use our customer portal, communicate with us, or use any of our related services.
By using Safe My Load, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to information relating to:
* Business customers and companies
* Authorized company representatives
* Employees or personnel using a customer account
* Transportation service providers and transport companies
* Drivers and helpers, where their information is required for shipment operations
* Visitors to the Safe My Load website
* Users of the Safe My Load customer portal
* Individuals communicating with Safe My Load through email, telephone, WhatsApp or other approved communication channels
Because Safe My Load primarily provides services to businesses, company information and business-related information may be collected alongside personal information relating to authorized representatives.
We collect information that is necessary to create and operate accounts, process transportation requirements, provide quotations, manage shipments, provide customer support, maintain records and operate our platform.
A. Business Registration Information
When a company registers with Safe My Load, we may collect:
* Company name
* Business type
* Industry/category
* Business registration number
* NTN number
* STRN/tax registration information, where applicable
* Chamber of Commerce information
* Company website
* Business address
* City
* Province/State
* Country
* Postal/ZIP code
* Account status
This information helps us establish and maintain an appropriate business account.
We may collect information about the person authorized by the business to manage its Safe My Load account, including:
* Full name
* Designation
* Department
* Official email address
* Mobile number
* WhatsApp number
* Office telephone number
* Username
* Login credentials
* Account permissions
The customer is responsible for ensuring that the person registering or managing the account is authorized to act on behalf of the company.
When a customer submits a quotation request, we may collect information including:
* Pickup city
* Pickup location
* Complete pickup address
* Preferred pickup date
* Pickup instructions
* Delivery city
* Delivery location
* Complete delivery address
* Expected delivery date
* Delivery instructions
* Type of goods
* Cargo description
* Number of packages
* Cargo weight
* Cargo dimensions
* Estimated cargo value
* Cargo handling requirements
* Special instructions
* Required truck type
* Container requirements
* Vehicle capacity requirements
* Special equipment requirements
* Loading requirements
* Unloading requirements
Depending on the shipment, customers may request:
* Loading assistance
* Unloading assistance
* Fragile cargo handling
* Express delivery
* GPS tracking
* Insurance assistance
* Special handling
* Other transportation-related requirements
Safe My Load may allow customers and service providers to upload documents required for account verification, quotation processing, shipment management, billing, compliance or operational purposes.
Depending on the service, documents may include:
* Business registration certificates
* NTN certificates
* STRN/tax documents
* Authorized person’s identification documents
* Purchase orders
* Commercial invoices
* Packing lists
* Delivery instructions
* Cargo photographs
* Shipment-related documents
* Vehicle documents
* Driver documents
* Other supporting documents
Users should upload only documents that are relevant to the requested service.
We take reasonable measures to restrict access to uploaded documents to authorized personnel and systems.
Safe My Load may maintain information relating to transportation companies and operational service providers in order to evaluate transportation capabilities and manage shipment requirements.
Such information may include:
* Company name
* Contact person
* Mobile number
* WhatsApp number
* Email address
* City and province
* Office address
* NTN, where applicable
* Company status
* Service areas
* Pickup locations
* Delivery areas
* Cargo capabilities
* Vehicle categories
* Fleet capacity
* Container capabilities
* Truck, trailer, dumper, container and low-bed information
* Operational contact information
Where required for a shipment, relevant operational information may be used to coordinate transportation services.
Where driver or helper information is required for shipment operations, Safe My Load may collect:
* Driver/Helper name
* Contact number
* Identification information
* Driving licence information, where applicable
* Vehicle information
* Vehicle registration information
* Assigned shipment information
* Operational status
* Tracking information, where applicable
This information is used for legitimate operational, safety, verification and shipment-management purposes.
Safe My Load may provide GPS tracking or shipment-status functionality where tracking has been requested or enabled.
Tracking information may include:
* Vehicle location
* Shipment location
* Route information
* Movement status
* Pickup status
* In-transit status
* Delivery status
* Delivery confirmation
* Date and time information
Tracking information may be made available to authorized customers and relevant operational personnel for the purpose of monitoring an active shipment.
We do not intend to use shipment tracking information for purposes unrelated to transportation operations, security, customer service or legitimate business requirements.
When a customer requests transportation services, Safe My Load may create and maintain quotation records.
These may include:
* Quotation number
* Date
* Shipment reference
* Pickup and delivery information
* Vehicle requirement
* Service requirements
* Quoted transportation charges
* Applicable taxes
* Additional charges, where applicable
* Quotation validity
* Quotation status
* Customer response
* Revision requests
* Approval/rejection information
Quotation information may be retained as part of the customer’s business and transaction history.
Registered customers may have access to a secure customer portal.
The portal may allow customers to:
* View their account
* Submit quotation requests
* View quotations
* Review quotation details
* Accept quotations
* Reject quotations
* Request quotation revisions
* View active shipments
* View shipment status
* Access tracking information
* View completed shipments
* View shipment history
* Receive notifications
* Manage profile information
* Submit complaints or support requests
Access to customer information is restricted according to account permissions.
Safe My Load may maintain billing and payment records associated with services provided through the platform.
This may include:
* Invoice number
* Customer information
* Shipment reference
* Service description
* Transportation charges
* Additional service charges
* Applicable taxes
* Discounts, where applicable
* Subtotal
* Total payable amount
* Payment status
* Payment method
* Transaction/reference number
* Payment date
* Outstanding amount
* Payment confirmation
Where an external payment provider is used, payment-card or banking information may be processed directly by the relevant payment provider. Safe My Load does not need to store complete payment-card information where it is processed by a third-party payment service.
Where taxes are applicable, Safe My Load may collect and display relevant tax information required for invoicing and accounting purposes.
Depending on the applicable transaction and legal requirements, an invoice may contain:
* Taxable service amount
* Applicable tax type
* Tax rate
* Tax amount
* Customer tax registration information
* Other legally required tax information
Tax records may be retained for accounting, auditing and legal requirements.
Safe My Load provides a complaints and customer-support mechanism.
When a customer submits a complaint, we may collect:
* Customer/company name
* Contact information
* Shipment or quotation reference
* Complaint category
* Description of the issue
* Supporting documents or photographs
* Communication history
* Complaint status
* Resolution details
This information is used to investigate, resolve and document complaints and improve our services.
When you communicate with Safe My Load, we may retain relevant communication records, including communications through:
* Email
* Telephone
* WhatsApp
* Website forms
* Customer portal
* Complaint forms
* Other authorized communication channels
We may use these records to respond to requests, manage shipments, resolve disputes, provide customer support and maintain appropriate business records.
When you visit or use our website, certain technical information may automatically be collected, such as:
* IP address
* Browser type
* Device type
* Operating system
* Date and time of access
* Pages visited
* Login activity
* Website interaction information
* Security logs
* Error and diagnostic information
This information helps us maintain website functionality, improve performance and protect the platform against unauthorized activity.
Safe My Load may use cookies and similar technologies for purposes such as:
* Maintaining login sessions
* Remembering user preferences
* Improving website functionality
* Understanding website usage
* Improving platform performance
* Security monitoring
* Analytics
Users may manage cookies through their browser settings. Disabling certain cookies may affect some website functionality.
Safe My Load may use information for the following purposes:
To create, verify and manage customer and service-provider accounts.
To process transportation requests and prepare appropriate quotations.
To coordinate and monitor shipments from pickup through delivery.
To provide shipment tracking and status information where enabled.
Customer Support
To respond to questions, requests and complaints.
To prepare invoices, maintain payment records and manage outstanding balances.
To verify businesses, authorized representatives and operational information where necessary.
To protect our website, platform, users and business records.
To understand operational performance and improve our platform and services.
To comply with applicable legal, tax, accounting, regulatory and governmental requirements.
Safe My Load does not sell customer personal information as a commercial product.
We may share relevant information where reasonably necessary to provide transportation services or operate our platform.
Information may be shared with:
Transportation and Operational Service Providers
Relevant shipment information may be provided to appropriate transportation service providers for the purpose of arranging and completing a shipment.
Only information reasonably required for the relevant operational purpose should be shared.
We may use third-party providers for:
* Hosting
* Cloud storage
* Database management
* Website infrastructure
* Email
* Messaging
* WhatsApp integrations
* GPS/tracking technology
* Analytics
* Security
* Payment processing
* Software services
Where necessary, information may be shared with professional advisors such as accountants, auditors, legal advisors or other professional service providers, subject to appropriate confidentiality obligations.
Information may be disclosed where required or permitted by applicable law, court order, legal process, tax requirement, regulatory requirement or legitimate governmental request.
Safe My Load recognizes that business customers may provide commercially sensitive information.
Information such as:
* Cargo details
* Shipment volumes
* Pickup and delivery locations
* Pricing
* Quotations
* Business contacts
* Purchase orders
* Commercial documents
* Transportation requirements
may be commercially sensitive.
We will take reasonable measures to restrict access to such information to authorized persons and systems and to use it for legitimate business purposes.
Safe My Load uses reasonable technical and organizational safeguards designed to protect information from unauthorized access, misuse, alteration, disclosure or destruction.
These measures may include:
* Secure authentication
* Password protection
* Role-based access controls
* Administrative permissions
* Secure data storage
* Encryption where appropriate
* System monitoring
* Access logging
* Security updates
* Backup procedures
* Internal access controls
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers are responsible for:
* Keeping passwords confidential
* Using secure login credentials
* Restricting access to authorized employees
* Updating inaccurate information
* Informing Safe My Load when an authorized user leaves the company
* Immediately reporting suspected unauthorized access
Safe My Load may suspend an account where there is a reasonable concern regarding security, fraud, misuse or unauthorized access.
Safe My Load may retain information for as long as reasonably necessary for:
* Providing services
* Maintaining customer accounts
* Maintaining quotation records
* Maintaining shipment records
* Maintaining invoices and payment records
* Handling complaints
* Resolving disputes
* Fraud prevention
* Security purposes
* Tax and accounting requirements
* Legal and regulatory obligations
* Legitimate business recordkeeping
When information is no longer reasonably required, we may securely delete, anonymize or dispose of it, subject to applicable legal and business requirements.
Subject to applicable law and legitimate business requirements, customers may contact Safe My Load to request:
* Access to information associated with their account
* Correction of inaccurate information
* Updating account information
* Clarification regarding how information is used
* Deactivation of an account
* Review of certain information held by Safe My Load
Certain records may need to be retained because of legal, tax, accounting, security, contractual or dispute-resolution requirements.
A customer may request closure or deactivation of its Safe My Load account.
Following account closure, Safe My Load may retain certain information where reasonably necessary for:
* Outstanding transactions
* Invoices
* Tax records
* Legal obligations
* Dispute resolution
* Fraud prevention
* Security
* Historical business records
Account closure does not automatically mean that every record associated with the account will be immediately deleted.
Safe My Load may integrate with or provide access to third-party services such as payment providers, communication platforms, mapping/tracking services, hosting providers and other technology services.
Third-party services may have their own privacy policies and terms.
Safe My Load is not responsible for privacy practices outside our control.
Some technology and infrastructure providers used by Safe My Load may store or process information outside Pakistan.
Where this occurs, Safe My Load will take reasonable steps to use appropriate service providers and security measures.
If Safe My Load expands its services internationally, additional privacy requirements may apply depending on the location of the customer and applicable law.
If Safe My Load becomes aware of a security incident involving customer information, we will take reasonable steps to:
1. Investigate the incident;
2. Contain and mitigate the issue;
3. Assess the information affected;
4. Strengthen relevant security measures; and
5. Provide notifications where required by applicable law.
Safe My Load is a business-focused transportation and logistics platform.
Our services are not directed toward children, and we do not knowingly request children to create business accounts or submit personal information for the purpose of using our services.
Safe My Load may update this Privacy Policy when necessary due to:
* New services
* New platform features
* Changes in technology
* Changes in business operations
* Security improvements
* Changes in applicable laws or regulations
The latest version will always be published on our website with the relevant Last Updated date.
Safe My Load intends to handle information responsibly and in accordance with applicable laws and regulations.
For operations in Pakistan, this includes applicable requirements relating to electronic systems, cybersecurity, confidentiality, taxation, business records and other relevant legal obligations.
Pakistan’s Ministry of IT & Telecommunication has published a Personal Data Protection Bill, 2023 as a draft framework addressing collection, processing, storage, use and disclosure of personal data.
Safe My Load will review and update its privacy practices as applicable Pakistani data-protection legislation and regulatory requirements develop.
If you have a question, concern, privacy request, complaint or security concern regarding your information, please contact us.
Safe My Load
Website: Safe My Load
Business Address: Karachi, Sindh, Pakistan
